SHIPPING AND DELIVERY

DELIVERY TIMES 

Burdeen’s shall arrange delivery of your Product through its selected logistics provider. We reserve the right to choose the respective carrier based on the value of your order in order to ensure maximum protection of the transport.

Burdeen’s will use its best efforts to process your order as soon as possible. The delivery time for express delivery is usually one (1) to three (3) business days from transmission by Burdeen’s of the order approval. Standard delivery can take up to eight (8) days. However, these times are purely indicative as they can vary depending on the ordered Product and are not binding on Burdeen’s.

The Client Advisor may contact you to agree on other arrangements.

Burdeen’s will deliver orders to addresses in the continental United States, Alaska or Hawaii, Army Post Offices (APOs) and Fleet Post Offices (FPOs), and internationally. We are not able to ship to P.O. Boxes, or to any unsecure location where a person cannot sign for the Product. 

Orders may be subject to delivery charges, which we will be communicated to you at checkout. Special deliveries may be subject to additional delivery charges.

RECEPTION AND VERIFICATION OF THE PRODUCTS 

Burdeen’s insures your purchased Product during transit and delivery to you. The responsibility for the Product passes from Burdeen’s to you when the Logistics Provider delivers the Product to you or your designated recipient.

An adult’s signature is required to confirm receipt of each Product delivered. If you have specified a recipient of the Product who is not you for delivery purposes (for example when you ordered the Product as a gift) then you understand and accept that evidence of a signature by such recipient (or another adult at that delivery address) is evidence of delivery and fulfilment of the sale contract by Burdeen’s and transfer of responsibility to the recipient in the same way as if the Product had been delivered to you directly.

Your delivery package will contain your purchased Product with any related accessories:

• Box

• Product Manual, if applicable

• Warranty Card, if applicable

• Return instructions

• Packing slip

You are required to verify the quantity and condition of the Products on delivery. Please inform our Logistics Service Provider immediately in case of any apparent breakage or visible defects or damage to the package or to the Product. Please also inform our Client Advisor Service without delay in case of any such defect or damage you or the gift recipient notice on delivery or within five (5) days of delivery.

For any damage or defect in your Product that you or the gift recipient notice after the above period, you, or the gift recipient, must inform your Client Advisor without delay from discovery of the defect or damage.

Failure to inform Burdeen’s in accordance with these timelines may void your right to make a claim.