Content-Type: text/markdown; charset=utf-8

---
title: "Faq | Burdeens"
description: "Burdeen's Jewelry is a premier jewelry retailer located in Chicago, Illinois. The company specializes in both new and pre-owned watches, fine jewelry, and custom jewelry designs. With a commitment to quality and custo..."
canonical: "https://burdeens.com/pages/faq"
site_name: "Burdeens"
language: "en"
last_updated: 2026-10-16
---

# Faq

Source: https://burdeens.com/pages/faq

## Overview
Burdeen's Jewelry is a premier jewelry retailer located in Chicago, Illinois. The company specializes in both new and pre-owned watches, fine jewelry, and custom jewelry designs. With a commitment to quality and customer service, Burdeen's offers a wide range of jewelry and timepieces to meet diverse customer needs.

## Services / Features
Burdeen's Jewelry provides a variety of services, including:
- Custom jewelry design
- Watch and jewelry repair services
- Appraisals and financing options
- Trade-ins and purchases of pre-owned watches and vintage jewelry

## Additional page sections

### Locations
Burdeen's Jewelry has multiple locations in Chicago, including:
- [909 North Michigan Ave.](https://burdeens.com/pages/909-n-michigan)
- [120 East Oak St.](https://burdeens.com/pages/120-e-oak-st)
- [1151 West Lake Cook Rd.](https://burdeens.com/pages/buffalo-grove)
- [11 East Walton St.](https://burdeens.com/pages/11-e-walton-st)

### FAQ Section
**1. Do you make custom jewelry designs?**
   - Yes, Burdeen's Jewelry offers custom jewelry design services.

**2. Do you purchase pre-owned watches?**
   - Yes, we purchase pre-owned timepieces. For more information, please visit our [Sell Your Watch](https://burdeens.com/pages/sell-your-piece) page.

**3. Do you purchase vintage jewelry?**
   - We buy vintage and estate jewelry, specializing in precious gemstones, diamonds, gold, and platinum jewelry.

**4. What payment options does Burdeen's Jewelry accept?**
   - We accept various payment methods, including PayPal, Visa, Mastercard, American Express, Discover, ShopPay, and Apple Pay. We also accept wire transfers and cashier's checks.

**5. Do you offer returns?**
   - Returns and exchanges are handled on a case-by-case basis. Please contact our Client Advisor Service for further details.

## Get Faq with Burdeens

Burdeens helps with Faq, from planning through next steps.

- Ask about your product: [Contact Us](https://burdeens.com/pages/contact?utm_source=ai&utm_medium=referral)
- Phone: 847.459.8980
- [Grant Request](https://burdeens.com/pages/grant-request?utm_source=ai&utm_medium=referral)