Need help?

Frequently Asked Questions

Q: I want to make adjustments to my order, who do I contact?

For any questions or changes to your order please contact orders@burdeens.com

Product Warranty Payment Orders Shipping Returns Services

Product

Do you purchase pre-owned watches?

We purchase Pre-Owned timepieces, for more information please reference the page Sell Your Watch

Do you purchase vintage jewelry?

We purchase vintage and estate jewelry. We specialize in precious gemstones, diamonds, gold and platinum jewelry, and designer jewelry.

Warranty

Do you offer warranty on watches?

See more: Warranty – Burdeen's Jewelry

Payment

What payment options does Burdeen's Jewelry accept?

We accept Paypal, Visa, Mastercard, American Express, Discover, ShopPay and Apple Pay. We also accept wire transfers and cashier's checks.

Do you offer financing?

We offer financing in-store in the form of a Jewelers Reserve Credit Card provided by CITI Financial. The program offers 12 Month Interest Free depending on credit worthiness.

For more information please reference our Financing pages below.

Watch Financing

Jewelry Financing

Orders

I want to make adjustments to my order, who do I contact?

For any questions or changes to your order please contact orders@burdeens.com

Shipping

Where does Burdeen's Jewelry ship?

All orders are shipped with
signature required.

We ship to almost any address in the world. Please note that some countries have restrictive policies regarding the importing/exporting of exotic skins and materials therefore some items maybe not be available to ship globally.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

For more infomation please reference our Shipping section on our Policies page.

Returns

Do you offer returns?

Returns, and exchanges are handled on a case-by-case basis. Please contact our Client Advisor Service for further details. Certain fees may apply.

When will my return be processed?

For online orders all returns upon delivery are reviewed by our master watchmakers to verify that the condition and function of the timepiece are consistent with the shipping condition. Upon watchmaker approval, refunds are processed within one (1) business day.

How will I receive my refund?

Orders paid via Burdeens.com will have their refunds provided via the same payment method. Orders paid via cashier's check and wire transfer will be refunded via e-check.

Services

Do you take watches on trade?

Burdeen's Jewelry is glad to accept watches on trade. For a review of your trade value please follow the link below:

Trade-In Your Timepiece

Do you sell lab grown diamonds?

Upon request, Burdeen's can aquire lab grown diamonds for custom pieces.

Do you buy gold?

Burdeen's Jewelry buys gold and platinum jewelry. To receive an offer on your gold or platinum jewelry, please visit one of our locations below.

Flagship Location - Buffalo Grove
Mag Mile Location - Chicago

Do you repair watches?

Timepiece service and repairs are some of our specialties. As an authorized dealer for Breitling, Chopard, IWC Schaffhausen, Ulysse Nardin, Omega, Panerai, A. Lange & Söhne, and Jaeger-LeCoultre, you know that our love for Swiss watches runs deep.

For more information about the watch repairs we offer please reference our Watch Repair Services page.

Do you repair jewelry?

We offer jewelry repair at Burdeen's Jewelry. For more information about the jewelry repairs we offer please reference our Jewelry Repair Services page.